Tomislav Mičetić is Head of Service for Quality Management in the Sector for Strategic Development and Project Management of Croatian Ministry of Justice and Public Administration (mpu.gov.hr) and his main responsibility is to coordinate implementation of quality and process management standards in public administration based on CAF 2020 (Common Assessment Framework). He has over two decades of proven experience and results in financial management and control, internal audit, public administration reform and quality management in public administration.  He began his career at the State Treasury – Ministry of Finance, then as Certified Internal Auditor for Public Sector oversaw the Internal Audit Service and from 2012 was Secretary General of Ministry of Public Administration. From 2018 took part in further public administration reform and quality management introduction in Ministry of Justice and Public Administration.