Alma Aganović

Current Position:

• President of Association for Quality of Bosnia and Herzegovina
• Member of GULFMET TCQ
• Quality Manager of National Institute of Metrology of B&H
• Lead auditor ISO 9001, ISO 27001, Assessor ISO 17020, ISO 17025

Experience:

• Development Manager, Implementation of new technologies on petrol stations and liquid cargo terminals in Energopetrol BH (Operates a network of about 60 gas stations, the sale of oil and petroleum products.)
• Quality Manager, ASA AUTO d.o.o. Sarajevo, operates as an authorized importer and direct dealer of Volkswagen Group products
• Quality manager – Development, implementation, and maintenance of the integrated Quality Management System in National Metrology Institute

Field(s) of Expertize:

• Implementation Integrated QMS related to series ISO 17000 and other quality management standards (ISO 9001, ISO 14001,ISO 27001…)
• Development and maintenance of the integrated
  Quality Management System (QMS) – Gap analysis of quality
  management systems to the international standards requirements;
  Operational risk analysis and control; Process mapping; Preassessment and internal audits; Customer satisfaction,measurement, evaluation of the corrective actions, risk evaluation
• Auditing QMS and provide independent expert review and quality assurance of the deliverables developed during design and development of an elearning course on Quality Management for state government employees and elected officials.